At Turban Villa, we want you to be happy with your purchase. If you receive a damaged, defective, incorrect, or eligible product that you would like to return, please contact us and we will help you with the next steps.
1. When Can I Request a Refund or Return?
You may request a return or refund within [7/14] days of receiving your order, provided the product meets the conditions described below.
Refunds and returns may be accepted for:
- Damaged products received during delivery
- Defective products
- Incorrect products sent by Turban Villa
- Eligible products that you simply wish to return, subject to our return conditions
Products that are customized or personalized may have different return or refund conditions.
2. Return Conditions
To be eligible for a return, the product must generally:
- Be unused and unworn
- Be in its original condition
- Have original tags and packaging, where applicable
- Not have stains, odors, marks, or other signs of use
- Not have been damaged after delivery
We reserve the right to decline a return if the product does not meet these conditions.
3. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Please provide:
- Order number
- Customer name
- Description of the issue
- Clear photographs of the product
- Photographs of the packaging, if relevant
We may request additional information to assess the issue.
Depending on the circumstances, Turban Villa may provide:
- A replacement
- An exchange
- A full refund
- A partial refund
- Store credit
4. How to Request a Refund
Please email us at:
with the subject:
Refund Request – Order #[Order Number]
Please include:
Order Number:
Name:
Product:
Reason for Refund:
Photos/Videos: (if applicable)
Please wait for our approval and return instructions before sending any product back.
5. Refund Approval
Once we receive your request, Turban Villa will review the order and determine whether it qualifies under this policy.
If your refund is approved, we will initiate the refund through the payment method used for the original transaction whenever the payment method and payment provider support refunds.
For payments processed through Razorpay, the refund will be initiated through the Razorpay payment system.
6. Refunds Through Razorpay
For eligible online payments processed through Razorpay, Turban Villa may initiate a full or partial refund through Razorpay.
The refund is generally sent back to the original payment method used by the customer.
For example:
UPI payment → Refund to the applicable original UPI/payment route
Credit/Debit Card → Refund to the applicable card/payment route
Net Banking → Refund through the applicable original payment route
The exact time for the refunded amount to appear in the customer’s account can depend on the bank, card issuer, UPI/payment provider, or other financial institution.
Turban Villa cannot guarantee the exact date on which the customer’s bank or payment provider will display the refunded amount.
7. Full and Partial Refunds
Depending on the circumstances, Turban Villa may issue:
- Full refund – the complete eligible amount is refunded.
- Partial refund – only an approved portion of the order amount is refunded.
Partial refunds may apply where only some products in an order are returned or where the circumstances justify a partial refund.
8. Refund of Shipping Charges
For returns caused by:
- Incorrect product sent by Turban Villa
- Product damaged during delivery
- Manufacturing/product defect
Turban Villa may refund eligible shipping charges.
For change-of-mind returns, the original shipping charge may be non-refundable.
[Modify this section according to your actual shipping policy.]
9. Return Shipping Costs
If the return is due to a customer change of mind, the customer may be responsible for return shipping costs.
If the return is due to an incorrect, damaged, or defective product, Turban Villa may cover reasonable return shipping costs after reviewing the issue.
Please contact us before shipping anything back.
10. Order Cancellation
If you need to cancel an order, contact us as soon as possible at:
We will try to process cancellation requests received before the order is shipped.
Once an order has been shipped, cancellation may no longer be possible and the regular return policy may apply.
11. Cash on Delivery (COD)
For COD orders, no online payment is processed through Razorpay at the time of checkout.
If you need to return a COD order, please contact us for return instructions.
If a refund is approved for a COD order, we may request appropriate bank/payment details from you to process the refund.
We will never ask you to provide your card PIN, UPI PIN, OTP, CVV, or online banking password to process a refund.
12. Refund Processing
After a refund is approved, Turban Villa will initiate the applicable refund through the payment system.
The time required for the money to appear in your account depends on the payment method and the customer’s bank or financial institution.
If you have received confirmation that your refund has been processed but the amount has not appeared after the expected processing period, please contact your bank/payment provider first and then contact us if further assistance is required.
13. Non-Refundable Products
Unless otherwise required by applicable law, certain products may not be eligible for return or refund, including:
- Customized or personalized products
- Used or worn products
- Products damaged after delivery due to customer handling
- Products without required tags or packaging
- Products specifically identified as final sale or non-returnable
Any product-specific restrictions will be communicated on the relevant product page where applicable.
14. Fraud Prevention and Refund Security
For your protection and ours, Turban Villa may verify refund requests and order information before approving a refund.
Turban Villa will never ask you for your UPI PIN, ATM PIN, card PIN, CVV, OTP, or banking password to issue a refund.
If someone asks you to enter a UPI PIN or OTP to “receive” a refund, do not proceed.
15. Contact Us
For all return, cancellation, and refund requests:
Turban Villa
Email: turbanvilla@gmail.com
Website: turbanvilla.in
Phone/WhatsApp: +91 7470000078
Please include your order number whenever contacting us about a refund or return.
We appreciate your trust in Turban Villa and will do our best to resolve eligible return and refund requests fairly and efficiently.